Shipping, VAT & Returns

µRoboptics online store allows you to select the shipping method you prefer from a list of available shipping methods.

The cost of shipping is calculated automatically for each order according to the total weight and volume of the order.

All the orders are processed after validation and payment confirmation. In case of payment via bank deposit or bank transfer, the client should confirm the payment according to the instructions provided.

Estimated Shipping Time

Estimated shipping time varies with your location and shipping method. Please check the estimated shipping times below:

  • Express Domestic: 2 business days (Portugal);
  • Express EU: 2-6 business days (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom);
  • Express Worldwide: 2-6 business days (Iceland, Liechtenstein, Norway, Switzerland, Turkey). Customs carrier service and international tracking included (exc. VAT and other local taxes).

Payment

µRoboptics online store accepts the following payment methods:

  • Bank Deposit;
  • Bank Transfer;
  • PayPal (applies +4% fee).

VAT

VAT is charged according to EU cross border rules and applicable law:

  • Orders to Portugal are charged at the Portuguese applicable tax rate;
  • Orders to other EU countries are not charged if the supplied VAT number is validated by VIES (see here). Otherwise, Portuguese applicable tax rate is charged;
  • Orders to outside of the EU are not charged.

Returns

µRoboptics guarantees the conformity of all of its products to the terms of the law.

The time limit for returning articles is 5 days after delivery and you can make a return if:

  • There are defects of material or manufacture and you return the products in the original packaging in the same condition in which they were sold, and unused. Only the value of the product will be refunded, the costs of shipping are the entire responsibility of the client.

Return address:

µRoboptics
Rua Latino Coelho, n.º 87
1050-134 Lisboa
PORTUGAL

Contacts

If you require additional information, please contact us at: info@roboptics.pt

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